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In the digital age, characterized by increasingly distributed and interactive creation of value, effective collaboration is a key factor for being successful on the market. Collaboration Engineering is a systemic approach for designing collaboration processes that can be applied by practitioners to complete recurring and important tasks at a high level of quality. The core aim of Collaboration Engineering is to increase the effectiveness and efficiency of collaboration by maximizing the joint effort of all participants towards accomplishing a joint goal. Thus, Collaboration Engineering increases the quality of the generated results as well as the satisfaction among the involved participants. In Collaboration Engineering the use of IT has shown to offer new tools for structuring collaboration activities. The use of such tools has already led to important changes in human collaboration in private and work settings, and is supposed to led to further changes in the future.
Services dominate western economies, accounting for about 70% of employment and gross value added. Moreover, services are the only part of western economies to have expanded in terms of employment in recent years, as manufacturing, mining and agriculture continue to contract. Most of service innovation today is about the adoption and effective implementation of IT, as IT changes services in three ways: first, the use of IT contributes by enabling faster and more structured development processes; second, new services offerings arise by applying and integrating IT; third, IT leverages industrialization potentials for services such as standardization, automation or new ways of customer integration. Guided by a value proposition, service systems enable value co-creation through configuration of actors (human and non-human) and resources (including technology, information, and physical artifacts), therefore constituting highly complex socio-technical systems. In recent years, service emerged into a key concept in information systems (IS). By emphasizing a systems perspective on services, this allows addressing the connectedness and complementarity of constituting elements in enabling the co-creation of value. Essential to the successful development of services is that they are underlined by a reasonable service process and design. Service Engineering is defined as the systematic design and development of services by deploying engineering methods, practices, and tools.
Information Technology (IT) is a strategic asset. Successful deployment and utilization of IT is a must in order for a business to succeed and gain competitive advantage. The result is a growing demand for guidance on the issues and strategies for using and managing IT. The course first introduces students to issues related to the use of IT for increasing organizational performance and productivity, and for gaining strategic and competitive advantage. It helps students to identify problems and opportunities that are appropriate for IT applications and show how IT can be utilized to address these problems and opportunities. The objective here is to derive guidance for today’s and tomorrow’s executives.