Business Process Management (BPM) has become one of the most important competences for information professionals. The potential of BPM lies particularly in the integration of advanced information technology and organizational and managerial methods in order to foster and leverage business innovation, operational excellence and intra- and inter-organizational collaboration.
BPM comprises activities such as the identification, definition and modeling of business processes, their implementation and execution, monitoring, mining and controlling as well as continuous and disruptive process improvements. Enterprise-wide, it requires corporate capabilities such as governance, methods, information technology, culture, people, and strategic alignment. As such, BPM is considered an integrated management approach, which is characterized by a process-focused view of the organization, mainly focusing on the dynamics of value creation by people using technology in business tasks.
While the origins of BPM go back to application areas such as production and logistics, where processes are comparably well structured, BPM today is increasingly applied in all sorts of business areas including less well-structured areas - such as knowledge-intensive and collaborative ones. Early contributions of BPM were oriented towards efficiency gains through concepts such as automation and standardization. Disciplines such as workflow management, quality management and operations management contributed to BPM. Today, BPM has also shown its potential to innovate processes as well as services and entire business models, drawing from and contributing strongly to innovation management.
Recommended use for teaching
This is a reference curriculum published by the Association for Information Systems to teach Business Process Management, authored by Jan vom Brocke and Michael Rosemann.