-Benefits of Enterprise Systems -Life-Cycle of Enterprise Systems (esp. design and implementation, success factors, knowledge transfer, and training) -Enterprise Resource Planning Systems (especially in the area of Financial Accounting, Management Accounting, Procurement, Manufacturing, and Sales and Distribution). -Customer Relationship Management (esp. Strategies in CRM, Tools and Methods, components of CRM systems). -Supply Chain Management (Logistics, Warehousing) Latest technological developments (esp. In-Memory-Computing, Cloud-Computing, Mobile Devices)

Learning outcomes

Students ...are able to replicate fundamental concepts and definitions in in the area of Enterprise Systems, especially application systems like ERP, CRM, SCM systems. ...understand the benefits of integrated enterprise systems for sustainable competitive advantage. Furthermore, they describe the importance of Enterprise Systems for process integration along the value chain. solve assignments in the field of Enterprise Systems, especially case studies in the area of manufacturing and service delivery. ...identify connections between types of application systems. They compare solutions with regard to their value contribution. ...model an implementation process for successful adoption of an Enterprise System by an organization. evaluate and choose suitable software solutions for organizations. They classify different solutions according to complex evaluation schemes and enable a thorough argumentation for the decision process.
Number of credit hours per week 2
Course eligibility Compulsory
Presence of students On-campus