This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems and opportunities for improvement within these workflows and processes.
On successful completion of this course, students will be able to:
- The ability to gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.
- Expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.
- Experience in using innovative problem-solving approaches to define improvements and alternatives to present methods.
- The ability to work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.
|Number of credit hours per week||4|
|Presence of students||On-campus and on-line|