The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. It introduces key concepts, process design principles, and approaches to business process management. Students learn to analyze organizational performance from a process perspective and identify, document, model, assess, and improve core business processes. The course will include hands-on exercises in an ERP system to demonstrate business process integration.The challenges and approaches to organizational change, domestic and offshore outsourcing, and inter-organizational processes will be discussed.

Number of credit hours per week 3
Presence of students On-campus


Prerequisite: Business Majors: Sophomore GPA Requirement and IS 3100; Non-business Majors: IS 3100 and permission of the Coles College of Business.