Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management. Topics: - Business process operation - Business process change - Strategic alignment - Governance - Quality management - Six sigma - Process management skills - Organizational culture
- Students will know the foundations and the emergence of process management (e.g. business process re-engineering, total quality management). - Students will understand the goals of process management (e.g. time, cost, quality, sustainability). - Students will be able to apply the core elements of process management (strategic alignment, governance, methods, technologies, people, culture). - Students will integrate knowledge to understand the benefits and competitive advantages of a holistic process management approach. - Students will know key principles of good process management.
|Presence of students||On-campus|