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Summary

Process management refers to the operation, improvement and innovation of business processes. In the course, students apply fundamental frameworks, models, and methods in process management. Topics: - Business process operation - Business process change - Strategic alignment - Governance - Quality management - Six sigma - Process management skills - Organizational culture

Learning outcomes

- Students will analyze a real-world case of a specific industry through the lens of process management knowledge. - Students will integrate knowledge to identify areas of improvement or innovation. - Students will use appropriate methods to develop recommendations for a case company. - Students will identify and define meaningful skill sets for seminar groups.
Course eligibility Compulsory
Presence of students On-campus
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