Prof.dr. Rob J. Kusters (1957) obtained his master degree in econometrics at the Catholic University of Brabant in 1982 and his Phd. in operations management at Eindhoven University of Technology in 1988. He is professor of 'ICT and Business Processes' at the Dutch Open University in Heerlen where he is responsible for the master program 'Business Process Management and IT'. He is also an associate professor of 'IT Enabled Business Process Redesign' at Eindhoven University of Technology. He published over 100 papers in international journals and conference proceedings and co-authored six books. Research focuses on project and process performance, IT-Governance, software quality and software management.